@font-face { font-family: 'Big Shoulders Display'; font-style: normal; font-weight: 700 800; font-display: swap; src: url(/fonts/big-shoulders-display.woff2) format('woff2'); }
@font-face { font-family: 'Public Sans'; font-style: normal; font-weight: 400 700; font-display: swap; src: url(/fonts/public-sans.woff2) format('woff2'); }
/* AI Phone Front Desk - "The Switchboard". Panel black, amber call lamps, oxblood cords, ivory designation strips. */
:root {
  --panel: #111512;
  --panel-2: #1a1f1b;
  --panel-3: #232a24;
  --panel-line: #2e372f;
  --strip: #ebe4d0;
  --strip-ink: #2a2620;
  --lamp: #f4a531;
  --lamp-hot: #ffcf7a;
  --lamp-dim: #4a3a22;
  --cord: #a8262c;
  --cord-dark: #6e1519;
  --go: #3d9a62;
  --go-dim: #1f4a31;
  --brass: #b99a5f;
  --paper: #eef0eb;
  --paper-2: #e3e7df;
  --white: #fbfcf9;
  --ink: #141815;
  --ink-2: #3a423c;
  --muted: #5b645d;
  --muted-on-dark: #a8b2a9;
  --line: #cfd5cb;
  --danger: #b3261e;
  --radius: 10px;
  --radius-lg: 18px;
  --shadow: 0 1px 2px rgba(17, 21, 18, .06), 0 8px 24px -12px rgba(17, 21, 18, .22);
  --shadow-lg: 0 2px 4px rgba(17, 21, 18, .08), 0 24px 60px -24px rgba(17, 21, 18, .45);
  --display: 'Big Shoulders Display', 'Arial Narrow', sans-serif;
  --text: 'Public Sans', -apple-system, 'Segoe UI', Roboto, sans-serif;
  --ease: cubic-bezier(.16, 1, .3, 1);
  --wrap: 1180px;
  color-scheme: light;
}
*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; scroll-behavior: smooth; }
body { margin: 0; background: var(--paper); color: var(--ink); font: 400 17px/1.6 var(--text); font-feature-settings: 'tnum' 0; -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; }
::selection { background: var(--lamp); color: var(--panel); }
img, svg { max-width: 100%; display: block; }
a { color: inherit; text-underline-offset: .2em; text-decoration-thickness: 1px; }
a:hover { text-decoration-color: var(--cord); }
:focus-visible { outline: 3px solid var(--lamp); outline-offset: 3px; border-radius: 6px; }
h1, h2, h3 { font-family: var(--display); font-weight: 800; letter-spacing: -.01em; line-height: .98; margin: 0; text-wrap: balance; text-transform: uppercase; }
h1 { font-size: clamp(3.2rem, 8.4vw, 6rem); }
h2 { font-size: clamp(2.3rem, 5vw, 3.9rem); }
h3 { font-size: clamp(1.35rem, 2.2vw, 1.7rem); line-height: 1.05; }
p { margin: 0 0 1em; text-wrap: pretty; }
.wrap { width: min(var(--wrap), 100% - 32px); margin-inline: auto; }
.narrow { width: min(760px, 100% - 32px); margin-inline: auto; }
.lede { font-size: clamp(1.08rem, 1.6vw, 1.28rem); line-height: 1.55; color: var(--ink-2); max-width: 60ch; }
.dark { background: var(--panel); color: var(--white); }
.dark .lede, .dark .muted { color: var(--muted-on-dark); }
.muted { color: var(--muted); }
.num { font-variant-numeric: tabular-nums; }
.sr { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
::-webkit-scrollbar { width: 11px; height: 11px; }
::-webkit-scrollbar-thumb { background: #b7beb4; border-radius: 10px; border: 3px solid var(--paper); }
.dark ::-webkit-scrollbar-thumb { background: var(--panel-3); border-color: var(--panel); }

/* ---------- buttons ---------- */
.btn { --b: var(--ink); display: inline-flex; align-items: center; justify-content: center; gap: .55em; min-height: 50px; padding: 0 1.4em; border-radius: 999px; border: 1.5px solid var(--b); background: var(--b); color: var(--white); font: 700 1rem/1 var(--text); text-decoration: none; cursor: pointer; transition: transform .25s var(--ease), box-shadow .25s var(--ease), background .2s; white-space: nowrap; }
.btn:hover { transform: translateY(-1px); box-shadow: 0 10px 22px -12px rgba(0, 0, 0, .55); text-decoration: none; }
.btn:active { transform: translateY(0); }
.btn.lamp { --b: var(--lamp); color: var(--panel); }
.btn.lamp:hover { background: var(--lamp-hot); }
.btn.ghost { background: transparent; color: inherit; border-color: currentColor; }
.btn.small { min-height: 40px; padding: 0 1.05em; font-size: .92rem; }
.btn.cord { --b: var(--cord); }
.btn[disabled], .btn.is-busy { opacity: .55; pointer-events: none; }
.btn .lampdot { width: 9px; height: 9px; border-radius: 50%; background: var(--panel); box-shadow: inset 0 0 0 2px rgba(255, 255, 255, .25); }
.linkish { background: none; border: 0; padding: 0; font: inherit; color: inherit; text-decoration: underline; cursor: pointer; }

/* ---------- nav ---------- */
.nav { position: sticky; top: 0; z-index: 40; background: rgba(17, 21, 18, .94); backdrop-filter: saturate(1.2) blur(10px); color: var(--white); border-bottom: 1px solid var(--panel-line); }
.nav .wrap { display: flex; align-items: center; gap: 28px; height: 66px; }
.brand { display: inline-flex; align-items: center; gap: 10px; text-decoration: none; font: 800 1.55rem/1 var(--display); letter-spacing: .02em; text-transform: uppercase; }
.brand .lamp { width: 14px; height: 14px; border-radius: 50%; background: radial-gradient(circle at 35% 35%, var(--lamp-hot), var(--lamp) 55%, #b06a10); box-shadow: 0 0 0 3px #2b2418, 0 0 18px 2px rgba(244, 165, 49, .55); }
.nav nav { display: flex; gap: 22px; margin-left: auto; font-size: .95rem; }
.nav nav a { text-decoration: none; color: #d7dfd8; }
.nav nav a:hover { color: var(--lamp-hot); }
.nav .btn { min-height: 40px; }
.nav-toggle { display: none; margin-left: auto; background: none; border: 1px solid var(--panel-line); color: var(--white); border-radius: 10px; width: 44px; height: 40px; cursor: pointer; }
@media (max-width: 960px) {
  .nav nav { display: none; position: absolute; top: 66px; left: 0; right: 0; flex-direction: column; gap: 0; background: var(--panel); border-bottom: 1px solid var(--panel-line); padding: 6px 16px 16px; }
  .nav nav a { padding: 14px 0; border-bottom: 1px solid var(--panel-line); }
  .nav.open nav { display: flex; }
  .nav-toggle { display: inline-grid; place-items: center; }
  .nav .nav-cta { display: none; }
}

/* ---------- hero: the switchboard ---------- */
.hero { position: relative; overflow: hidden; padding: 64px 0 76px; background:
  radial-gradient(120% 70% at 85% 0%, #1d241f 0%, transparent 60%), var(--panel); color: var(--white); }
.hero-grid { display: grid; grid-template-columns: 1.02fr 1fr; gap: 56px; align-items: center; }
.hero h1 { color: var(--white); }
.hero h1 em { font-style: normal; color: var(--lamp); }
.hero .lede { color: #c9d2ca; margin: 22px 0 30px; }
.hero-actions { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; }
.hero-note { margin-top: 18px; font-size: .9rem; color: var(--muted-on-dark); }
.hero-note b { color: var(--white); font-weight: 600; }
@media (max-width: 960px) { .hero-grid { grid-template-columns: 1fr; gap: 40px; } .hero { padding-top: 40px; } }

.board { position: relative; background: linear-gradient(180deg, #171c18, #0d100e); border: 1px solid #2b332c; border-radius: 22px; padding: 22px 22px 18px; box-shadow: inset 0 1px 0 rgba(255, 255, 255, .05), 0 30px 80px -30px rgba(0, 0, 0, .9); }
.board-head { display: flex; justify-content: space-between; align-items: baseline; font: 700 .78rem/1 var(--text); letter-spacing: .14em; text-transform: uppercase; color: #8f9a90; margin-bottom: 16px; }
.board-head .clock { color: var(--lamp); font-variant-numeric: tabular-nums; letter-spacing: .06em; }
.jacks { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px 12px; position: relative; z-index: 1; }
.jack { display: grid; justify-items: center; gap: 8px; }
.jack .cap { width: 22px; height: 22px; border-radius: 50%; background: var(--lamp-dim); box-shadow: 0 0 0 3px #0a0c0a; transition: background .3s, box-shadow .3s; }
.jack.lit .cap { background: var(--lamp); box-shadow: 0 0 0 3px #0a0c0a, 0 0 22px 4px rgba(244, 165, 49, .6); animation: blink 1s steps(2, jump-none) infinite; }
.jack.done .cap { background: var(--go); box-shadow: 0 0 0 3px #0a0c0a, 0 0 16px 2px rgba(61, 154, 98, .45); animation: none; }
@keyframes blink { 50% { background: var(--lamp-dim); box-shadow: 0 0 0 3px #0a0c0a; } }
.jack .hole { width: 30px; height: 30px; border-radius: 50%; background: #050605; box-shadow: inset 0 0 0 4px #b9b4a4, inset 0 0 0 6px #3a3c36; }
.jack .strip { width: 100%; background: var(--strip); color: var(--strip-ink); font: 700 .63rem/1.15 var(--text); letter-spacing: .04em; text-transform: uppercase; text-align: center; padding: 5px 4px; border-radius: 3px; min-height: 2.5em; display: grid; place-items: center; }
.cords { position: absolute; inset: 0; pointer-events: none; z-index: 2; overflow: visible; }
.cords path { fill: none; stroke: var(--cord); stroke-width: 5; stroke-linecap: round; filter: drop-shadow(0 4px 4px rgba(0, 0, 0, .55)); stroke-dasharray: var(--len, 900); stroke-dashoffset: var(--len, 900); transition: stroke-dashoffset 1.1s var(--ease); }
.cords path.on { stroke-dashoffset: 0; }
.cords circle { fill: var(--brass); stroke: #8a7140; stroke-width: 3; opacity: 0; transition: opacity .3s .9s; }
.cords circle.on { opacity: 1; }
@media (prefers-reduced-motion: reduce) { .cords circle { transition: none; } }
.operator { margin-top: 18px; display: flex; align-items: center; gap: 12px; padding-top: 16px; border-top: 1px dashed #2e372f; }
.operator .plug { width: 34px; height: 34px; border-radius: 50%; background: var(--brass); box-shadow: inset 0 0 0 3px #8a7140, 0 0 0 4px var(--cord-dark); flex: none; }
.operator b { font: 800 1.15rem/1 var(--display); letter-spacing: .06em; text-transform: uppercase; }
.operator span { font-size: .85rem; color: #9aa59b; }

.ticket { position: relative; margin-top: 18px; background: var(--strip); color: var(--strip-ink); border-radius: 6px; padding: 16px 18px 14px; font-size: .9rem; box-shadow: 0 18px 40px -18px rgba(0, 0, 0, .8); transform-origin: top center; }
.ticket::before { content: ''; position: absolute; left: 0; right: 0; top: -6px; height: 12px; background: var(--strip); -webkit-mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='12'%3E%3Cpath fill-rule='evenodd' d='M0 0h16v12H0z M3 0a5 5 0 0 0 10 0z' fill='%23000'/%3E%3C/svg%3E") 0 0 / 16px 12px repeat-x; mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='12'%3E%3Cpath fill-rule='evenodd' d='M0 0h16v12H0z M3 0a5 5 0 0 0 10 0z' fill='%23000'/%3E%3C/svg%3E") 0 0 / 16px 12px repeat-x; }
.ticket .row { display: flex; justify-content: space-between; gap: 12px; border-bottom: 1px solid #cfc6ad; padding: 5px 0; }
.ticket .row:last-child { border-bottom: 0; }
.ticket .k { font: 700 .68rem/1.6 var(--text); letter-spacing: .12em; text-transform: uppercase; color: #6d6450; white-space: nowrap; }
.ticket .v { text-align: right; font-weight: 600; }
.ticket .v.ok { color: #1f6b40; }
.ticket .stamp { position: absolute; right: 14px; top: -16px; background: var(--go); color: #fff; font: 800 .8rem/1 var(--display); letter-spacing: .12em; text-transform: uppercase; padding: 7px 10px; border-radius: 4px; transform: rotate(4deg); box-shadow: 0 6px 14px -6px rgba(0, 0, 0, .6); }
.ticket.swap { animation: tear .7s var(--ease); }
@keyframes tear { from { opacity: 0; transform: translateY(-10px) rotate(-1deg); } }
.board-caption { margin-top: 12px; font-size: .78rem; color: #7f8a80; text-align: right; }
@media (prefers-reduced-motion: reduce) { .jack.lit .cap { animation: none; } .cords path { transition: none; } .ticket.swap { animation: none; } }

/* ---------- sections ---------- */
section { padding: clamp(64px, 9vw, 120px) 0; }
.sec-head { max-width: 780px; margin-bottom: 44px; }
.sec-head p { margin-top: 18px; }
.split { display: grid; grid-template-columns: 1fr 1fr; gap: clamp(32px, 6vw, 80px); align-items: start; }
@media (max-width: 880px) { .split { grid-template-columns: 1fr; } }

/* the call path: a cord running through the five moments of a call */
.path { position: relative; display: grid; grid-template-columns: repeat(5, 1fr); gap: 0; margin-top: 12px; }
.path::before { content: ''; position: absolute; left: 4%; right: 4%; top: 19px; height: 5px; border-radius: 5px; background: var(--cord); box-shadow: 0 3px 6px rgba(0, 0, 0, .25); }
.path li { list-style: none; position: relative; padding: 56px 16px 0 0; }
.path li::before { content: ''; position: absolute; top: 6px; left: 0; width: 30px; height: 30px; border-radius: 50%; background: var(--brass); box-shadow: inset 0 0 0 3px #8a7140, 0 0 0 4px var(--paper); }
.path li.lamp::before { background: var(--lamp); box-shadow: 0 0 0 4px var(--paper), 0 0 18px rgba(244, 165, 49, .7); }
.path li.go::before { background: var(--go); box-shadow: 0 0 0 4px var(--paper); }
.path h3 { font-size: 1.3rem; margin-bottom: 8px; }
.path p { font-size: .95rem; color: var(--ink-2); }
.path ol { padding: 0; margin: 0; display: contents; }
@media (max-width: 880px) {
  .path { grid-template-columns: 1fr; padding-left: 8px; }
  .path::before { left: 21px; right: auto; top: 10px; bottom: 10px; width: 5px; height: auto; }
  .path li { padding: 0 0 28px 58px; }
  .path li::before { left: 8px; top: 0; }
}

/* transcript */
.trade-tabs { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 22px; }
.trade-tabs button { border: 1.5px solid var(--line); background: var(--white); color: var(--ink); border-radius: 999px; padding: 9px 16px; font: 600 .92rem/1 var(--text); cursor: pointer; transition: border-color .2s, background .2s; }
.trade-tabs button[aria-selected='true'] { background: var(--ink); color: var(--white); border-color: var(--ink); }
.callcard { background: var(--white); border: 1px solid var(--line); border-radius: var(--radius-lg); box-shadow: var(--shadow); overflow: hidden; }
.callcard .bar { display: flex; align-items: center; gap: 10px; padding: 14px 20px; background: var(--panel); color: var(--white); font-size: .88rem; }
.callcard .bar .cap { width: 12px; height: 12px; border-radius: 50%; background: var(--go); box-shadow: 0 0 10px var(--go); }
.callcard .bar .t { margin-left: auto; color: var(--muted-on-dark); font-variant-numeric: tabular-nums; }
.lines { padding: 22px 22px 8px; display: grid; gap: 14px; }
.line { display: grid; grid-template-columns: 76px 1fr; gap: 12px; align-items: baseline; }
.line .who { font: 700 .72rem/1.4 var(--text); letter-spacing: .12em; text-transform: uppercase; color: var(--muted); }
.line.ai .who { color: var(--cord); }
.line .said { font-size: 1.02rem; }
.line.ai .said { font-weight: 500; }
.callcard .foot { display: flex; flex-wrap: wrap; gap: 8px 18px; padding: 14px 22px 18px; border-top: 1px dashed var(--line); font-size: .86rem; color: var(--muted); }
.callcard .foot b { color: #1f6b40; }
.example-tag { font-size: .78rem; color: var(--muted); margin-top: 10px; }

/* SMS phone */
.phone { width: min(330px, 100%); margin-inline: auto; background: #0b0d0b; border-radius: 42px; padding: 14px; box-shadow: var(--shadow-lg), inset 0 0 0 2px #2b302c; }
.phone .screen { background: var(--white); border-radius: 30px; padding: 18px 14px 22px; min-height: 470px; display: flex; flex-direction: column; gap: 10px; }
.phone .who { text-align: center; font-size: .8rem; color: var(--muted); margin-bottom: 6px; }
.phone .who b { display: block; color: var(--ink); font-size: .95rem; }
.bubble { max-width: 84%; padding: 10px 13px; border-radius: 18px; font-size: .9rem; line-height: 1.4; }
.bubble.in { background: #e6e9e4; align-self: flex-start; border-bottom-left-radius: 6px; }
.bubble.out { background: #1f6b40; color: #fff; align-self: flex-end; border-bottom-right-radius: 6px; }
.bubble.form { background: var(--strip); color: var(--strip-ink); align-self: center; font-size: .78rem; text-align: center; border-radius: 8px; }
.timer { align-self: center; font: 800 .82rem/1 var(--display); letter-spacing: .14em; text-transform: uppercase; color: var(--cord); }

/* compare list */
.compare { display: grid; grid-template-columns: 1fr 1fr; border: 1px solid var(--line); border-radius: var(--radius-lg); overflow: hidden; background: var(--white); }
.compare > div { padding: 26px 26px 18px; color: var(--ink); }
.compare > div + div { border-left: 1px solid var(--line); background: var(--panel-2); color: var(--white); }
.compare h3 { margin-bottom: 16px; font-size: 1.45rem; }
.compare ul { margin: 0; padding: 0; list-style: none; display: grid; gap: 12px; }
.compare li { display: grid; grid-template-columns: 22px 1fr; gap: 10px; }
.compare svg { width: 20px; height: 20px; margin-top: 3px; }
@media (max-width: 760px) { .compare { grid-template-columns: 1fr; } .compare > div + div { border-left: 0; border-top: 1px solid var(--line); } }

/* setup strips */
.strips { display: grid; gap: 10px; counter-reset: s; }
.strips li { list-style: none; display: grid; grid-template-columns: 120px 1fr auto; gap: 18px; align-items: center; background: var(--white); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 18px; }
.strips .lab { background: var(--strip); color: var(--strip-ink); font: 800 .95rem/1 var(--display); letter-spacing: .1em; text-transform: uppercase; padding: 9px 10px; border-radius: 4px; text-align: center; }
.strips .t { font-weight: 600; }
.strips .t span { display: block; font-weight: 400; color: var(--muted); font-size: .93rem; }
.strips .min { font-variant-numeric: tabular-nums; color: var(--muted); font-size: .9rem; white-space: nowrap; }
@media (max-width: 640px) { .strips li { grid-template-columns: 1fr; gap: 8px; } .strips .lab { justify-self: start; } }

/* plans */
.plans { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; align-items: stretch; }
.plan { position: relative; background: var(--white); border: 1px solid var(--line); border-radius: var(--radius-lg); padding: 28px 26px 24px; display: flex; flex-direction: column; }
.plan.featured { background: var(--panel); color: var(--white); border-color: var(--panel); box-shadow: var(--shadow-lg); }
.plan.featured .muted { color: var(--muted-on-dark); }
.plan .pname { font: 800 1.6rem/1 var(--display); letter-spacing: .04em; text-transform: uppercase; }
.plan .price { font: 800 4rem/1 var(--display); margin: 18px 0 4px; }
.plan .price small { font: 600 1rem/1 var(--text); color: var(--muted); margin-left: 4px; }
.plan.featured .price small { color: var(--muted-on-dark); }
.plan ul { padding: 0; margin: 18px 0 24px; list-style: none; display: grid; gap: 9px; font-size: .95rem; }
.plan li { display: grid; grid-template-columns: 18px 1fr; gap: 10px; }
.plan li::before { content: ''; width: 9px; height: 9px; border-radius: 50%; margin-top: 8px; background: var(--go); }
.plan .btn { margin-top: auto; width: 100%; }
.plan .flag { position: absolute; top: -13px; left: 24px; background: var(--lamp); color: var(--panel); font: 800 .78rem/1 var(--display); letter-spacing: .12em; text-transform: uppercase; padding: 7px 10px; border-radius: 4px; }
@media (max-width: 900px) { .plans { grid-template-columns: 1fr; } }
.fine { font-size: .9rem; color: var(--muted); }

/* trust */
.trust { display: grid; grid-template-columns: repeat(2, 1fr); gap: 0; border-top: 1px solid var(--panel-line); }
.trust > div { padding: 26px 26px 22px 0; border-bottom: 1px solid var(--panel-line); }
.trust > div:nth-child(odd) { padding-right: 34px; border-right: 1px solid var(--panel-line); }
.trust > div:nth-child(even) { padding-left: 34px; }
.trust h3 { font-size: 1.35rem; margin-bottom: 8px; color: var(--lamp-hot); }
.trust p { color: #c4cdc5; font-size: .97rem; margin: 0; }
@media (max-width: 760px) { .trust { grid-template-columns: 1fr; } .trust > div:nth-child(odd) { border-right: 0; padding-right: 0; } .trust > div:nth-child(even) { padding-left: 0; } }

/* trades index */
.tradegrid { display: flex; flex-wrap: wrap; gap: 10px; }
.tradegrid a { text-decoration: none; background: var(--white); border: 1px solid var(--line); padding: 12px 16px; border-radius: 999px; font-weight: 600; transition: border-color .2s, transform .2s var(--ease); }
.tradegrid a:hover { border-color: var(--ink); transform: translateY(-1px); }

/* faq */
.faq details { border-top: 1px solid var(--line); padding: 18px 0; }
.faq details:last-child { border-bottom: 1px solid var(--line); }
.faq summary { cursor: pointer; font-weight: 700; font-size: 1.08rem; list-style: none; display: flex; justify-content: space-between; gap: 18px; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: '+'; font: 800 1.6rem/1 var(--display); color: var(--cord); transition: transform .25s var(--ease); }
.faq details[open] summary::after { transform: rotate(45deg); }
.faq details p { margin: 12px 0 0; color: var(--ink-2); max-width: 70ch; }

/* close band */
.close { background: var(--cord); color: var(--white); text-align: left; }
.close h2 { color: var(--white); }
.close .lede { color: #f3d6d6; }
.close .btn.lamp { margin-top: 26px; }

/* footer */
footer.site { background: var(--panel); color: #aab4ab; padding: 56px 0 40px; font-size: .92rem; }
footer.site .cols { display: grid; grid-template-columns: 1.4fr 1fr 1fr 1fr 1fr; gap: 28px; }
footer.site .fh { color: var(--white); font: 800 1rem/1 var(--display); letter-spacing: .1em; text-transform: uppercase; margin: 0 0 14px; }
footer.site a { display: block; text-decoration: none; padding: 4px 0; }
footer.site a:hover { color: var(--lamp-hot); }
footer.site .legal { margin-top: 36px; padding-top: 20px; border-top: 1px solid var(--panel-line); font-size: .82rem; color: #829083; }
@media (max-width: 760px) { footer.site .cols { grid-template-columns: 1fr 1fr; } }

/* ---------- prose pages (legal, help, blog) ---------- */
.pagehead { background: var(--panel); color: var(--white); padding: 70px 0 54px; }
.pagehead .lede { color: #c9d2ca; margin-top: 16px; }
.prose { padding: 56px 0 90px; }
.prose h2 { font-size: clamp(1.7rem, 3vw, 2.3rem); margin: 2em 0 .6em; }
.prose h3 { margin: 1.6em 0 .5em; }
.prose p, .prose li { max-width: 70ch; color: var(--ink-2); }
.prose ul, .prose ol { padding-left: 1.2em; }
.prose li { margin-bottom: .4em; }
.prose table { width: 100%; border-collapse: collapse; margin: 1em 0 2em; font-size: .95rem; }
.prose th, .prose td { text-align: left; padding: 10px 12px; border-bottom: 1px solid var(--line); }
.prose th { font-size: .78rem; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); }
.prose code { background: var(--paper-2); padding: 2px 6px; border-radius: 5px; font-size: .9em; }

/* ---------- forms ---------- */
label.f { display: grid; gap: 7px; font-weight: 600; font-size: .95rem; }
label.f .hint { font-weight: 400; color: var(--muted); font-size: .86rem; }
input[type=text], input[type=email], input[type=tel], input[type=url], input[type=number], input[type=password], input[type=time], select, textarea {
  width: 100%; min-height: 50px; padding: 12px 14px; border: 1.5px solid var(--line); border-radius: var(--radius); background: var(--white); color: var(--ink); font: 400 1rem/1.4 var(--text); transition: border-color .2s, box-shadow .2s; }
textarea { min-height: 110px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--ink); box-shadow: 0 0 0 4px rgba(244, 165, 49, .35); }
input::placeholder, textarea::placeholder { color: #848c85; }
.check { display: grid; grid-template-columns: 22px 1fr; gap: 12px; align-items: start; font-size: .93rem; color: var(--ink-2); }
.check input { width: 20px; height: 20px; margin: 2px 0 0; accent-color: var(--cord); }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.form-grid .full { grid-column: 1 / -1; }
@media (max-width: 640px) { .form-grid { grid-template-columns: 1fr; } }
.note { background: var(--paper-2); border-radius: var(--radius); padding: 14px 16px; font-size: .93rem; color: var(--ink-2); }
.note.warn { background: #fbefd9; color: #5a3d0a; }
.note.err { background: #f8dcd9; color: #6b120d; }
.note.ok { background: #dcefe2; color: #14472a; }
.err-text { color: var(--danger); font-size: .9rem; }

/* ---------- app shell ---------- */
.app { display: grid; grid-template-columns: 250px 1fr; min-height: 100vh; }
.side { background: var(--panel); color: #d2dad3; padding: 22px 16px; position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 6px; }
.side .brand { color: var(--white); margin: 0 8px 22px; }
.side a.nl { display: flex; align-items: center; gap: 12px; padding: 11px 12px; border-radius: 10px; text-decoration: none; font-weight: 600; font-size: .95rem; }
.side a.nl:hover { background: var(--panel-2); color: var(--white); }
.side a.nl[aria-current='page'] { background: var(--panel-3); color: var(--white); }
.side a.nl[aria-current='page']::after { content: ''; width: 8px; height: 8px; border-radius: 50%; background: var(--lamp); box-shadow: 0 0 8px var(--lamp); margin-left: auto; }
.side a.nl svg { width: 19px; height: 19px; opacity: .85; }
.side .line-status { margin-top: auto; background: var(--panel-2); border: 1px solid var(--panel-line); border-radius: 12px; padding: 14px; font-size: .86rem; }
.side .line-status b { display: flex; align-items: center; gap: 8px; color: var(--white); font: 800 1rem/1 var(--display); letter-spacing: .08em; text-transform: uppercase; margin-bottom: 6px; }
.lampi { width: 11px; height: 11px; border-radius: 50%; background: #4b524c; flex: none; }
.lampi.on { background: var(--go); box-shadow: 0 0 10px var(--go); }
.lampi.wait { background: var(--lamp); box-shadow: 0 0 10px var(--lamp); }
.lampi.off { background: var(--cord); }
.main { padding: 34px clamp(18px, 4vw, 48px) 80px; min-width: 0; }
.main h1 { font-size: clamp(2.2rem, 4vw, 3.2rem); }
.page-top { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: end; gap: 16px; margin-bottom: 26px; }
.panel { background: var(--white); border: 1px solid var(--line); border-radius: var(--radius-lg); padding: 24px; }
.panel + .panel { margin-top: 18px; }
.panel h2 { font-size: 1.6rem; margin-bottom: 14px; }
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 0; background: var(--white); border: 1px solid var(--line); border-radius: var(--radius-lg); overflow: hidden; margin-bottom: 18px; }
.kpis > div { padding: 18px 20px; border-right: 1px solid var(--line); }
.kpis > div:last-child { border-right: 0; }
.kpis .k { font-size: .78rem; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); font-weight: 700; }
.kpis .v { font: 800 2.2rem/1.1 var(--display); margin-top: 6px; font-variant-numeric: tabular-nums; }
.meter { height: 8px; background: var(--paper-2); border-radius: 8px; overflow: hidden; margin-top: 10px; }
.meter i { display: block; height: 100%; background: var(--go); border-radius: 8px; }
.meter i.hot { background: var(--lamp); }
@media (max-width: 900px) { .kpis { grid-template-columns: 1fr 1fr; } .kpis > div:nth-child(2) { border-right: 0; } .kpis > div:nth-child(-n+2) { border-bottom: 1px solid var(--line); } }
@media (max-width: 860px) {
  .app { grid-template-columns: 1fr; }
  .side { position: sticky; top: 0; height: auto; flex-direction: row; overflow-x: auto; padding: 10px 12px; gap: 4px; z-index: 30; }
  .side .brand { margin: 0 10px 0 4px; font-size: 1.2rem; }
  .side a.nl { padding: 9px 10px; white-space: nowrap; font-size: .88rem; }
  .side a.nl svg { display: none; }
  .side .line-status { display: none; }
}
.tickets { display: grid; gap: 10px; }
.tk { display: grid; grid-template-columns: 14px 1fr auto; gap: 14px; align-items: center; background: var(--white); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; text-decoration: none; transition: border-color .2s, transform .2s var(--ease); }
.tk:hover { border-color: var(--ink); transform: translateY(-1px); text-decoration: none; }
.tk .h { font-weight: 700; }
.tk .s { color: var(--muted); font-size: .9rem; }
.tk .when { text-align: right; font-size: .85rem; color: var(--muted); font-variant-numeric: tabular-nums; }
.pill { display: inline-flex; white-space: nowrap; align-items: center; gap: 6px; font-size: .74rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; padding: 4px 9px; border-radius: 999px; background: var(--paper-2); color: var(--ink-2); }
.pill.go { background: #d6ecdd; color: #14472a; }
.pill.lamp { background: #fbe3bd; color: #5a3d0a; }
.pill.cord { background: #f3d2d3; color: #6e1519; }
.empty { text-align: center; padding: 46px 20px; color: var(--muted); }
.empty h3 { color: var(--ink); margin-bottom: 8px; }
.transcript { display: grid; gap: 12px; }
.transcript .line { grid-template-columns: 90px 1fr; }
table.data { width: 100%; border-collapse: collapse; font-size: .94rem; }
table.data th, table.data td { padding: 10px 10px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: top; }
table.data th { font-size: .74rem; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); }
pre.snippet { background: var(--panel); color: #e8eee9; padding: 16px 18px; border-radius: var(--radius); overflow-x: auto; font: 13px/1.6 ui-monospace, 'SFMono-Regular', Menlo, Consolas, monospace; white-space: pre-wrap; word-break: break-all; }

/* ---------- onboarding wizard ---------- */
.wiz { min-height: 100vh; display: grid; grid-template-columns: 330px 1fr; }
.wiz-side { background: var(--panel); color: var(--white); padding: 30px 26px; position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; }
.wiz-side .brand { margin-bottom: 34px; }
.steps { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; position: relative; }
.steps::before { content: ''; position: absolute; left: 14px; top: 16px; bottom: 16px; width: 3px; background: var(--panel-3); border-radius: 3px; }
.steps li { position: relative; display: grid; grid-template-columns: 31px 1fr; gap: 14px; align-items: center; padding: 9px 0; color: #8d988e; font-weight: 600; font-size: .95rem; }
.steps li .cap { width: 31px; height: 31px; border-radius: 50%; background: #2a312b; box-shadow: 0 0 0 4px var(--panel); display: grid; place-items: center; font: 800 .9rem/1 var(--display); color: #7d887e; position: relative; z-index: 1; }
.steps li.done { color: #cfd8d0; }
.steps li.done .cap { background: var(--go); color: #fff; }
.steps li.now { color: var(--white); }
.steps li.now .cap { background: var(--lamp); color: var(--panel); box-shadow: 0 0 0 4px var(--panel), 0 0 18px rgba(244, 165, 49, .65); }
.steps a { text-decoration: none; }
.wiz-side .foot { margin-top: auto; font-size: .85rem; color: #8d988e; }
.wiz-main { padding: 48px clamp(18px, 6vw, 84px) 90px; max-width: 900px; }
.wiz-main h1 { font-size: clamp(2.4rem, 5vw, 3.6rem); margin-bottom: 14px; }
.wiz-main .lede { margin-bottom: 30px; }
.wiz-actions { display: flex; gap: 12px; align-items: center; margin-top: 32px; flex-wrap: wrap; }
.wiz-actions .skip { margin-left: auto; color: var(--muted); font-size: .92rem; }
@media (max-width: 900px) {
  .wiz { grid-template-columns: 1fr; }
  .wiz-side { position: static; height: auto; padding: 16px; }
  .wiz-side .brand { margin-bottom: 12px; }
  .steps { display: flex; overflow-x: auto; gap: 8px; }
  .steps::before { display: none; }
  .steps li { grid-template-columns: 26px auto; padding: 4px 6px 4px 0; white-space: nowrap; font-size: .85rem; gap: 6px; }
  .steps li .cap { width: 26px; height: 26px; }
  .steps li:not(.now) span.lbl { display: none; }
  .wiz-side .foot { display: none; }
  .wiz-main { padding-top: 28px; }
}
.choice { display: grid; gap: 12px; }
.choice label { display: grid; grid-template-columns: 22px 1fr; gap: 14px; align-items: start; padding: 18px; background: var(--white); border: 1.5px solid var(--line); border-radius: var(--radius); cursor: pointer; transition: border-color .2s, box-shadow .2s; }
.choice label:has(input:checked) { border-color: var(--ink); box-shadow: 0 0 0 4px rgba(244, 165, 49, .3); }
.choice input { width: 20px; height: 20px; margin: 3px 0 0; accent-color: var(--cord); }
.choice b { display: block; margin-bottom: 4px; }
.choice span { color: var(--muted); font-size: .93rem; }
.hours { display: grid; gap: 8px; }
.hours .d { display: grid; grid-template-columns: 70px 1fr; gap: 12px; align-items: center; }
.hours .d b { font: 800 1rem/1 var(--display); letter-spacing: .08em; text-transform: uppercase; }
.svc-row { display: grid; grid-template-columns: 1.4fr 1fr 90px 40px; gap: 8px; margin-bottom: 8px; }
.svc-row button { border: 1px solid var(--line); background: var(--white); border-radius: var(--radius); cursor: pointer; color: var(--muted); }
@media (max-width: 640px) { .svc-row { grid-template-columns: 1fr 1fr; } }

/* test call */
.testcall { background: var(--panel); color: var(--white); border-radius: 22px; padding: 26px; box-shadow: var(--shadow-lg); }
.testcall .top { display: flex; align-items: center; gap: 14px; }
.testcall .big { width: 74px; height: 74px; border-radius: 50%; border: 0; cursor: pointer; background: radial-gradient(circle at 35% 30%, #fff1c9, var(--lamp) 55%, #b5650c); box-shadow: 0 0 0 6px #0a0c0a, 0 0 30px rgba(244, 165, 49, .55); display: grid; place-items: center; color: var(--panel); transition: transform .2s var(--ease); flex: none; }
.testcall .big:hover { transform: scale(1.04); }
.testcall .big.live { background: radial-gradient(circle at 35% 30%, #ffd2d2, var(--cord) 55%, #4d0b0e); color: #fff; box-shadow: 0 0 0 6px #0a0c0a, 0 0 30px rgba(168, 38, 44, .6); }
.testcall .big svg { width: 30px; height: 30px; }
.testcall .state { font: 800 1.35rem/1.1 var(--display); letter-spacing: .06em; text-transform: uppercase; }
.testcall .sub { color: var(--muted-on-dark); font-size: .9rem; }
.testcall .log { margin-top: 20px; background: #0b0e0c; border: 1px solid var(--panel-line); border-radius: 14px; padding: 16px; height: 300px; overflow-y: auto; display: grid; align-content: start; gap: 10px; }
.testcall .log .line .who { color: #8d988e; }
.testcall .log .line.ai .who { color: var(--lamp); }
.testcall .say { display: flex; gap: 8px; margin-top: 12px; }
.testcall .say input { background: #0b0e0c; color: var(--white); border-color: var(--panel-line); }
.testcall .meta { margin-top: 10px; font-size: .8rem; color: #7f8a80; min-height: 1.2em; }
.wave { display: inline-flex; gap: 6px; align-items: center; height: 18px; }
.wave i { width: 9px; height: 9px; border-radius: 50%; background: var(--lamp-dim); animation: wv 1.2s steps(2, jump-none) infinite; }
.wave i:nth-child(2) { animation-delay: .3s; } .wave i:nth-child(3) { animation-delay: .6s; } .wave i:nth-child(4) { display: none; }
@media (prefers-reduced-motion: reduce) { .wave i { animation: none; background: var(--lamp); } }
@keyframes wv { 50% { background: var(--lamp); box-shadow: 0 0 8px var(--lamp); } } }

/* auth */
.auth { min-height: 100vh; display: grid; place-items: center; padding: 40px 16px; background: radial-gradient(90% 60% at 50% 0%, #1d241f, var(--panel)); }
.auth .card { width: min(460px, 100%); background: var(--white); border-radius: 22px; padding: 34px 30px; box-shadow: var(--shadow-lg); }
.auth .brand { color: var(--ink); margin-bottom: 22px; }
.auth h1 { font-size: 2.6rem; margin-bottom: 10px; }
.auth form { display: grid; gap: 16px; margin-top: 20px; }

/* --- review fixes --- */
/* rows inside a panel are ruled lines, not cards inside a card */
.panel .tickets { gap: 0; }
.panel .tickets .tk { border: 0; border-radius: 0; border-bottom: 1px solid var(--line); padding: 14px 2px; background: transparent; }
.panel .tickets .tk:last-child { border-bottom: 0; }
.panel .tickets .tk:hover { transform: none; background: var(--paper); }
.testcall .log .empty-log { margin: auto; color: #7f8a80; text-align: center; font-size: .92rem; align-self: center; }
@media (min-width: 881px) { .leads-split { grid-template-columns: minmax(280px, 1fr) minmax(0, 1.1fr); } .call-split { grid-template-columns: minmax(0, 1fr) minmax(0, 1.3fr); } }
/* phones: the switchboard must show in the first screen */
@media (max-width: 960px) {
  .hero { padding: 28px 0 56px; }
  .hero .lede { margin: 16px 0 22px; }
  .hero-grid { gap: 26px; }
  .hero-note { display: none; }
  .board { padding: 16px 14px 14px; }
  .board-head { margin-bottom: 12px; }
  .jacks { gap: 10px 8px; }
}
@media (max-width: 600px) {
  .jack:nth-child(n+5) { display: none; }
  .operator { display: none; }
  .ticket { margin-top: 14px; font-size: .85rem; }
}
.jack .strip { position: relative; z-index: 3; }
.jacks { z-index: auto; }
.lamprow { display: flex; gap: 6px; margin-top: 12px; }
.lamprow i { width: 11px; height: 11px; border-radius: 50%; background: var(--paper-2); box-shadow: inset 0 0 0 2px #c3c9bf; }
.lamprow i.on { background: var(--go); box-shadow: 0 0 6px rgba(61, 154, 98, .55); }
.lamprow i.hot { background: var(--lamp); box-shadow: 0 0 6px rgba(244, 165, 49, .6); }
.tk .when { white-space: nowrap; }

/* real-call player inside the ticket */
.player { display: grid; grid-template-columns: 44px 1fr; gap: 12px; align-items: center; margin-top: 12px; padding-top: 12px; border-top: 1px dashed #cfc6ad; }
.player .play { width: 44px; height: 44px; border-radius: 50%; border: 0; cursor: pointer; background: var(--cord); color: var(--strip); display: grid; place-items: center; box-shadow: 0 0 0 3px #e3d9bf; transition: transform .2s var(--ease); }
.player .play:hover { transform: scale(1.06); }
.player .play svg { width: 20px; height: 20px; fill: currentColor; }
.player .play .i-pause { display: none; }
.player.playing .play .i-play { display: none; }
.player.playing .play .i-pause { display: inline; }
.player .track { display: grid; gap: 6px; }
.player .cordbar { height: 5px; border-radius: 5px; background: #d9cfb5; overflow: hidden; }
.player .cordbar i { display: block; height: 100%; width: 100%; background: var(--cord); border-radius: 5px; transform: scaleX(0); transform-origin: left center; transition: transform .25s linear; }
.player .track span { font-size: .78rem; color: #6d6450; }
.cues { list-style: none; margin: 12px 0 0; padding: 0; display: none; gap: 8px; }
.board.listening .cues { display: grid; max-height: 170px; overflow-y: auto; padding-right: 4px; animation: cues-in .4s var(--ease); }
@keyframes cues-in { from { opacity: 0; transform: translateY(-6px); } }
@media (prefers-reduced-motion: reduce) { .board.listening .cues { animation: none; } }
.cues li { display: grid; grid-template-columns: 62px 1fr; gap: 10px; font-size: .88rem; color: #c9d2ca; opacity: .28; transition: opacity .3s; }
.cues li.heard { opacity: 1; }
.cues li .who { font: 700 .66rem/1.7 var(--text); letter-spacing: .12em; text-transform: uppercase; color: #8d988e; }
.cues li.ai .who { color: var(--lamp); }
.hero-note { display: block !important; }
@media (max-width: 600px) { .hero-note { font-size: .86rem; margin-top: 14px; } }
@media (min-width: 961px) and (max-height: 880px) {
  .hero { padding: 30px 0 44px; }
  .board { padding: 16px 18px 14px; }
  .board-head { margin-bottom: 12px; }
  .jack:nth-child(n+5) { display: none; }
  .operator { display: none; }
  .ticket { margin-top: 14px; padding: 12px 16px 12px; }
  .ticket .row { padding: 3px 0; }
}
@media (max-width: 640px) { .ticket .row { flex-wrap: wrap; } .ticket .v { text-align: left; } .transcript .line { grid-template-columns: 1fr; gap: 2px; } .phone { border-radius: 30px; } }
@media (max-width: 900px) { .wiz { grid-template-columns: minmax(0, 1fr); } .wiz-side, .wiz-main { min-width: 0; } }
@media (max-width: 860px) { .app { grid-template-columns: minmax(0, 1fr); } .side { min-width: 0; } }
.panel { overflow-x: auto; }

@media (min-width: 961px) { .hero-grid { align-items: start; } .hero-grid > div:first-child { padding-top: clamp(24px, 6vh, 70px); } }
.transcript .line { transition: opacity .3s; }
.transcript .line.dim { opacity: .35; }
@media (max-width: 900px) {
  .steps { scrollbar-width: none; -webkit-mask-image: linear-gradient(90deg, #000 85%, transparent); mask-image: linear-gradient(90deg, #000 85%, transparent); }
  .steps::-webkit-scrollbar { display: none; }
}
@media (max-width: 860px) {
  .side { scrollbar-width: none; -webkit-mask-image: linear-gradient(90deg, #000 85%, transparent); mask-image: linear-gradient(90deg, #000 85%, transparent); }
  .side::-webkit-scrollbar { display: none; }
}
.ticket .stamp.req, .ticket .stamp[style*="--lamp"] { background: var(--lamp) !important; color: var(--panel); }
.cues li { color: #7f8a80; opacity: .5; }
.cues li.heard { color: #f1f4ef; opacity: 1; }
.cues li .who { color: #7f8a80; }
.cues li.heard .who { color: #c9d2ca; }
.cues li.ai.heard .who { color: var(--lamp); }

/* Website chat card (Front Desk Link) */
.chatcard { margin-top: 18px; }
.chatcard-h { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.chatcard-h h2 { margin: 0; }

/* Trade x city free-tool pages */
.crumbs { padding-top: 22px; font-size: .9rem; color: var(--muted); display: flex; flex-wrap: wrap; gap: 6px; }
.crumbs a { color: var(--ink-2); }
.facts { padding: 6px 22px; color: var(--ink); align-self: start; }
.facts .fact { padding: 14px 0; border-top: 1px solid var(--line); }
.facts .fact:first-child { border-top: 0; }
.facts .k { font: 700 .72rem/1.4 var(--text); letter-spacing: .12em; text-transform: uppercase; color: var(--muted); }
.facts .v { font-weight: 600; margin-top: 4px; line-height: 1.45; }
.facts .n { font-size: .88rem; color: var(--muted); margin-top: 4px; line-height: 1.45; }
.calc { display: grid; gap: 14px; padding: 24px; align-self: start; }
.calc-out { background: var(--paper-2); border-radius: var(--radius); padding: 16px 18px; }
.calc-out .k { font: 700 .72rem/1.4 var(--text); letter-spacing: .12em; text-transform: uppercase; color: var(--muted); }
.calc-out .v { font: 800 clamp(2rem, 5vw, 2.8rem)/1.1 var(--display); margin-top: 6px; }
.calc-out .n { font-size: .88rem; color: var(--muted); margin-top: 6px; }

/* Owner summary sample on /demo */
@media (min-width: 881px) { .sample-split { grid-template-columns: minmax(0, .8fr) minmax(0, 1.2fr); align-items: start; } }
.sample-split .phone .screen { min-height: 0; padding-bottom: 28px; }

/* Free tools */
.narrowish { max-width: 860px; }
.leak-score { display: flex; gap: 18px; align-items: center; flex-wrap: wrap; }
.leak-score .num { font: 800 3.4rem/1 var(--display); }
.leak-score .num small { font: 600 1rem var(--text); color: var(--muted); }
.leak-list { list-style: none; padding: 0; margin: 18px 0 0; display: grid; gap: 10px; }
.leak-list li { display: grid; grid-template-columns: 14px 1fr; gap: 12px; align-items: start; padding: 10px 0; border-top: 1px solid var(--line); }
.leak-list li .lampi { margin-top: 6px; }
.leak-list .s { color: var(--muted); font-size: .92rem; }

.steps-list { list-style: none; counter-reset: st; padding: 0; margin: 22px 0 0; display: grid; gap: 14px; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }
.steps-list li { counter-increment: st; background: var(--white); border: 1px solid var(--line); border-radius: var(--radius-lg); padding: 20px; display: grid; gap: 6px; }
.steps-list li::before { content: counter(st); font: 800 1.6rem/1 var(--display); color: var(--lamp-ink, #8a5a00); }